Privacy Policy

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuse-pa.com/ (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information:

Identifiers (name, email, phone number, address, IP address)
Commercial information (services purchased, considered, or history)
Internet or other electronic network activity (browsing behavior, device data, interactions with website content or ads)
Geolocation data (approximate location based on IP address)
Professional or employment-related information (only if voluntarily provided)
Inferences drawn to determine preferences or service needs
SMS opt-in information for communication and service scheduling

We do not request or intentionally collect financial account numbers, protected health information, or categories considered sensitive under federal privacy standards.

By completing forms on our website, you consent to receive SMS communications from us, including service updates and promotional information. SMS opt-in information is kept confidential and is not shared with third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services
To improve our website and user experience
To personalize your experience
To communicate with you about our services, updates, and promotions (if consented)
To comply with legal and regulatory obligations

Purposes for Each Category of Information

Each category of personal data may be used for one or more of the following:

Service delivery and account management
Customer support and appointment scheduling
Marketing, promotions, and SMS notifications (only with consent)
Website analytics and performance improvements
Call-tracking and operational support
Fraud prevention and security monitoring
System matching and optimization
Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers that assist in operating our website and business functions, including:

Hosting providers
Analytics services
Scheduling and field-service software
Call-tracking systems
Digital advertising tools

Examples of third-party tools we may use:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tools
Microsoft Ads
Contractor Commerce

We may also disclose personal information when required to comply with federal, state, or local laws, court orders, or governmental requests.

How We Process Your Information

We process personal information only for the purposes described in this Privacy Policy, including:

Scheduling, dispatching, and service management
Customer support through phone, email, SMS, or chat
Billing, invoicing, and payment processing
Service recommendations and follow-up
Business recordkeeping
Website analytics and security monitoring

ServiceTitan Data Handling

We use ServiceTitan as our secure customer management platform. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan
ServiceTitan may maintain operational and security logs
Contractor does not retain detailed system logs outside of ServiceTitan

We encourage you to review ServiceTitan’s privacy policies for more information about their data handling practices.

How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your personal information, including:

Encryption in transit (HTTPS/TLS)
Authentication controls and role-based access
Secure server environments and firewalls
Routine system and security monitoring
Oversight of third-party vendors
Employee privacy and security training
Incident response procedures

While we take reasonable steps to safeguard your information, no method of transmission or electronic storage is completely secure.

Data Breach Disclosure

If a security breach involving your personal information occurs, we will:

Investigate the incident promptly
Determine whether personal data was accessed or acquired
Notify affected individuals without unreasonable delay
Provide notice by email, mail, or other legally permitted methods
Notify Pennsylvania authorities if required

Notification will include:

A general summary of the incident
Types of information involved
Steps taken to mitigate harm
Steps you may take to protect yourself

Notification may be delayed at the request of law enforcement.

SMS Communication Policy

By using our Website or services, you consent to receive SMS messages from us. SMS opt-in information is not shared with third parties.

You may receive messages regarding:

Appointment confirmations
Service updates
Customer support responses
Promotional offers (opt-in only)

Standard disclosures:

Message and data rates may apply
Text STOP to unsubscribe
Text HELP for assistance

Your Rights

Under Pennsylvania consumer protection laws and federal privacy standards, you have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate data
Request deletion of your personal information where legally permissible
Opt out of SMS or email marketing at any time

To exercise your rights, contact us using the information below. For security, we may require identity verification.

Data Retention Disclosure

We retain personal information only for as long as necessary to:

Provide services
Meet legal, tax, and accounting obligations
Maintain business records
Resolve disputes

Retention periods vary depending on the type of data and applicable laws.
We honor deletion requests when permitted by law.

Cookies and Tracking

We may use cookies and similar technologies to:

Improve website functionality
Analyze traffic
Enhance user experience

You may accept or reject cookies through browser settings.
Please note that disabling cookies may impact site performance.
We do not use cookies for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.